Our 14 days money back guarantee
As a private customer residing in the EU your purchase is covered by our 14 days money back guarantee:
- You have the right to cancel your purchase until 14 days after the day on which you (or a third party designated by you) received your purchase.
- If you want to make use of this guarantee, you must first inform us by e-mail of your decision to cancel your purchase.
- In the mean time you will handle the product and the packaging with care and you will only unpack or use the product to the extent necessary to assess whether you wish to keep the product.
- After our confirmation, you have to return the product to us with all supplied accessories and – if reasonably possible – in the original packaging.
- Do this as soon as possible but not later than 14 days after the day on which you informed us of your decision to cancel your purchase.
- Your purchase must be returned well packaged and insured, since you are liable for any damage that occurs during or as a result of the returning of the goods.
- You have to pay for the return shipment.
- As soon as we have received the product back, we will inspect it to verify that it is in the same condition as it was when we sent it.
- Then we will return the price you paid for the product, excluding shipment costs, immediately and in any case no later than 14 days after we have received the goods.
- In the case of damage to the product we will contact you first to discuss the options and a depreciation as a result of this damage will be deducted from the amount to be returned to you.
- Our 14 days money back guarantee does not apply for business customers or customers residing outside the EU.
- It also does not apply when you pick up the purchase in the store.
- Also it does not apply to goods that have been specially ordered, restored or modified for you.
All our products are used products and can therefore show signs of use and wear that are in accordance with their age. We describe the products on our website as well as possible and on request we can provide further information about the condition of offered objects.
For a complete overview of our conditions of sale please see our Terms and Conditions.